NovaPACS is the fastest growing PACS in the country and NovaRad
South is leading the growth of this solution throughout the
southern United States because of our focus in four critical
areas.
Product Focus
For years NovaPACS has been the most affordable PACs solution
available. Driven by a concept of “value”, NovaPACS consistently
has offered clients more for their money both in terms of
features/functionality and in terms of support. Whether it
is connecting referring physicians to the system via the web
or offering no connectivity charges for unlimited DICOM modalities
or offering seamless integration with existing HIS/RIS systems,
NovaPACS is tailored primarily by input from its customer-base.
The hardware and software is continuously upgraded, never
becoming obsolete. Fully HIPAA compliant, with comprehensive
annotation tools, and off-site disaster recovery NovaPACS
is built to be your “PACS for Life.” This is the only system
you’ll ever need. It grows with you and changes based on your
suggestions to us. Now in over 400 facilities nationwide from
small imaging centers to large hospitals.
Customer Focus
 NovaRad South enhances the value of the NovaPACS solution with a second to none “culture” of customer service and support. The heart of this lies in our outstanding support staff, available 24/7 from our headquarters just north of Atlanta, Georgia. We cover a wide area from Texas to the Carolinas, from Tennessee to Florida and are able to offer fast, reliable local support to each and every client.
Beyond this, NovaRad South offers you a more complete customer relationship environment built around direct access you receive from your personalized NovaRad South customer portal which connects you directly via the Internet to your account and our support system. Your portal also automatically sends you an email to notify you of the resolution of any issue you might have.
Then there’s the NovaRad User’s Forum, available exclusively to NovaRad clients, where customers can exchange insights and ask questions to one another as well as interact with our support staff in the format of a public forum.
NovaNews is a regular electronic newsletter that keeps you informed of all the latest happenings with NovaPACS and NovaRIS. This is supported with regular NovaRad South webinars for continued customer training.
Finally, NovaRad South sends out regular customer satisfaction
surveys to make sure you are satisfied with the product and
support you are receiving. The information you provide directly
affects your strategic planning for fine-tuning our organization
and solutions to better meet your ever-changing needs.
Corporate Focus
NovaPACS and NovaRad South have been exclusively chosen by
many healthcare organizations such as LifePoint Hospitals,
Iasis Healthcare, Attentus Healthcare, Resurgence Healthcare,
as well as a number of large radiology groups and imaging
centers to be the PACS and RIS solution in which they base
the future growth of their own organizations. Our corporate
customers enjoy the affordability of product and consistency
of support that they receive from NovaRad South.
Industry Focus
NovaPACS is consistently recognized as a high performance,
“first tier” PACS solution by independent industry analysts.
This includes top rankings in the KLAS Report, as well as
acknowledgment by other benchmark reports such as MD Buyline.
Endorsements by such buying groups as the Partners Healthcare
Group also note the excellence of our product and service.
Our Commitment
So when you look for a PACS or RIS solution don’t just consider
the system. Consider the team that supports you after the
sale. Consider the quality of the references. Consider the
commitment to constant feedback from our customers. There’s
more to PACS than software and hardware. NovaRad South than
just another solution provider.
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